Chargeback Threats

We are happy to announce that Chargeback Protection now also supports chargeback threats.

Why is this addition so important? Since the launch of our chargeback abuser reporting service, we have been contacted by many companies whose procedures are not fully compatible with the system. These companies don't have any actual chargebacks to report since, in the case of a chargeback threat, they negotiate with the customer to avoid the chargeback and end up granting a partial or total refund or other forms of economic compensation. Companies prefer negotiation because, if they suffer a great number of chargebacks, they risk having their merchant accounts cancelled and they know that the customer can always deny having authorized the payment.

The problem is that the cost of avoiding all chargebacks by this means is usually too high.

Now these companies are given the possibility of reporting not only chargeback abusers but also those customers who threaten with a chargeback. Then, customers will think twice before making a threat. A simple communication by e-mail, fax, or any other recordable medium where the customer mentions they will request a chargeback from the credit card issuer is enough for a chargeback threat report.

This new option is now available in the abuser report form, both for free and paid services. Also, searches now indicate clearly whether a record has been created due to a Chargeback or a Chargeback Threat.

Companies who are existing Chargeback Protection users should update their policy statements to reflect the addition of this new type of report.

Thank you for your ongoing support and feedback

 

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